You need business-management software. Period.
Recent history demonstrates that the future belongs to those companies that “digitize” their operations first; and that those who languish often have no future at all. Sears, Shopko, and Kmart have gone out of their way to prove this point.
This is because there’s often little difference between the quality of goods or services offered by companies that flourish versus those that don’t.
Instead, significant differences are found (1) in how companies are able to handle, organize, and control their goods or services; and (2) the quality of customer relations (e.g. order-handling, status reports, communications, online invoicing, troubleshooting-response times, etc.)
It’s no different for a hazardous waste management provider
In virtually any business beyond a certain size, continued growth demands business management software to handle, organize, and control goods or services; and to integrate and automate all sales, marketing, and customer data.
In the 21st century, such a software solution is the only way to remain competitive, maintain client relationships, ensure customer retention, and grow sales.
So the question becomes: Should you develop your own business management software?
Funny you should ask.
The case for developing your own
The advantage to developing your own business management software is control: you can create custom technology precisely tailored to your business. On the downside is cost—in a big way.
According to one vendor, developing small software solutions tend to run $50-75K; medium solutions are around $75-200K; and large solutions are $250K or more. And this does not take into account ongoing maintenance once it’s done or more development needed when your company grows or there are changes in your industry. And that’s without even considering the cost of all those BBQ potato chips and Fritos. Developers like their munchies.
“… developing small software solutions tend to run $50-75K; medium solutions are around $75-200K; and large solutions are $250K or more.”
The case for “buying off the shelf”
It’s exactly the opposite for purchasing software. Cost is better in a major way. But you don’t have as much control: you’ll need to subordinate some of your processes to the software.
For example, hazardous waste management requires a great deal of formfilling and reporting to state, local, and federal authorities, all of which must fit the everchanging letter of the law.
Generic software is unlikely to accommodate such an esoteric requirement, so you’ll need some sort of workaround: either keep with your legacy system for formfilling and reporting, or maybe develop your own software for that one facet of your business.
So what’s best for hazardous waste management companies?
As a hazardous waste management provider, it’s unlikely you employ a nest of software geeks for whatever purpose. If you did, it might make sense to set them loose concocting your very own business-management software. But there are two disincentives here.
First is what your uppity niece with the MBA would call the “opportunity cost.” Doing so will take your software team away from whatever you hired them to do in the first place, and you’ll have to pay for that lost productivity one way or another. Maybe overtime. Maybe adding geeks. Nothing’s for free. (Ask your niece.)
Second has to do with specialized expertise. As smart as your coders might be, it’s unlikely they’re schooled and experienced in the nuances of business management software, especially the nuances of the hazardous waste industry, or we wouldn’t be having this conversation.
The case for off-the-shelf software
All that said, the argument for buying software off the shelf—as opposed to inventing your own—is formidable. Consider:
- Instant gratification. Out-of-the box software is turnkey and immediately available. You can have it virtually tomorrow and fire it up. On the other hand, development takes a ton of time, sometimes a year or more.
- No Development Risk. Existing solutions have been tested and used by other companies. I.e., the beta testing has been done by other people on their employees and their customers—not yours. (You might want to drop those other people a very nice thankyou note, if they’re still in business.)
- Lower cost. Back to your niece, who’ll lecture you about amortization. Companies dedicated to building software spread the development cost across many clients; so, the full amount isn’t in the price you pay. Conversely—even if you could develop software for the same cost—you couldn’t amortize it. As you’re its only user, you bear the full freight.
- Support. Software companies maintain help desks and other interfaces solely dedicated to customer support. In contrast: help, maintenance, and troubleshooting will be a never-ending distraction for your own software team, who’ll frequently have to put aside their main gig to help your internal end users—and nobody will be happy. Trust us on this.
- Regular upgrades. EPA rules often change, which requires that you regularly update your software, meaning more time and resources. Conversely, software companies regularly reiterate their products. They might give you minor updates for free and offer significant discounts on newest versions.
Actually, you can have it both ways.
The hazardous waste experts at PegEx leveraged their combined knowledge of the hazmat industry to develop the PegEx® Platform:
It’s software developed specifically for hazardous-waste management companies to streamline the handling, organization, and control of products and services.
The PegEx Platform also features robust state-of-the-art customer-relation tools that eliminate the need for expensive separate CRM systems.
As such, the PegEx Platform offers you virtually the same degree of control as an inhouse custom software solution—but for up to 20 times less cost in come cases. Some advantages:
- Immediate availability—out-of-the-box and turnkey
- No development risk—thoroughly tested and proven
- Robust customer support—from our hazmat-dedicated software experts
- Regular upgrades—keeps you abreast of changing EPA requirements
Robust business-management software is nowadays crucial for keeping you competitive, as it greatly improves the way you handle, organize, and control your hazardous-waste management products and/or services.
It will also remove inadvertent roadblocks to doing business with you, as modern-day customers want to be able to “interface” with you digitally, both from their desktops and their smart phones.
You need a business-management software solution. And there’s one specifically designed for hazardous waste management companies. Find out about it here.